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Built by CallCloud. CallCloud makes one of the parallel dialers compared here. Every price and limit comes from each vendor's own pages, linked in the table.

CloudTalk vs Koncert: Pricing, Lines and Limits

CloudTalk lists $66 a seat a month, month to month; Koncert does not publish a price and quotes on request. CloudTalk is an add-on to a phone system; Koncert is a standalone web dialer. The table below sets the two side by side on price, lines, calling limits, billing and fine print, from each vendor's own pages.

By the CallCloud team · October 9, 2026 · 8 sources

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CloudTalk and Koncert side by side
CloudTalk (pricing page, opens in a new tab)Phone-system add-onKoncert (pricing page, opens in a new tab)Web dialer
Price
Month to month$66On request
Annual$58On request
Bill at 210 dials a day$72Parallel Dialer add-on, month to monthPrice on request
Bill at 600 dials a day$72Parallel Dialer add-on, month to monthPrice on request
Bill at 2,000 dials a day$266.80Parallel Dialer add-on, month to monthPrice on request
SetupNoneNot stated
NumbersNone included, $6 each extraNot stated
On the phone
Lines104
CallingUnlimited, fair use 10,000 minUnlimited, with a fair-use policy
Spam protection
  • Caller-ID rotation: Not stated
  • Number-health monitoring: Paid add-on
  • Flagged numbers rested or replaced: Paid add-on
  • Branded caller ID: Yes
  • Caller-ID rotation: Yes
  • Number-health monitoring: Yes
  • Flagged numbers rested or replaced: Yes
  • Branded caller ID: Not stated
Pick-upInstant or screened, your choiceCloudTalk says voicemail detection listens to the initial audio before bringing the agent on, and identifies voicemail in 1.5 seconds. It also says detection can be turned off for a campaign; then agents connect the instant a call is answered and handle voicemails themselves. The 1.5 seconds is a voicemail-detection figure, not a published answer-to-rep connect time.No pause claimedKoncert says Quick Connect connects live calls instantly, with “no more awkward pauses when prospects answer.” It publishes no millisecond figure.
Calling toolkit
  • Voicemail drop: Yes
  • Voicemail detection: Yes
  • Local presence: Yes
  • Call recording: Yes
  • AI call notes: Paid add-on
  • Live coaching: Yes
  • Do-not-call tools: Yes
  • Voicemail drop: Yes
  • Voicemail detection: Yes
  • Local presence: Yes
  • Call recording: Yes
  • AI call notes: Not stated
  • Live coaching: Yes
  • Do-not-call tools: Not stated
Terms
BillingBase plans bill month to month or annually (a 12-month commitment); the add-on's term is stated two ways.The subscription term, authorized-user count and fees are specified in the order form; public materials reviewed do not establish monthly, quarterly or annual commitments or a cancellation-notice period.
Seat minimumNoneNone
Free trial14-day free trial of Parallel CallingFree trial for qualified sales teams; Koncert does not publish its length.
Runs on its ownYesYes
CRM syncHubSpot, Salesforce, Pipedrive, Zoho CRMSalesforce, HubSpot, Outreach, SalesLoft, Apollo.io
Fine print
  • Parallel dialing is an add-on to a paid CloudTalk plan, Lite or higher.
  • The pricing page advertises up to 10 lines at once; the Parallel Dialer FAQ says 2 to 5 simultaneous calls per agent.
  • 'Unlimited' US and Canada calling is capped at 10,000 minutes per user per month by the fair usage policy; the Parallel Dialer FAQ says a parallel-dialing agent gets 5,000 (3,000 standard plus 2,000 with the add-on).
  • Minutes past a fair-use limit are charged at standard per-minute rates from account credit; no single overage rate is published.
  • Outbound calls are rounded up to the next full minute.
  • A US number is $6 a month.
  • No setup fee. The Expert plan requires three licenses.
  • Koncert directs buyers to request pricing for both Symphony and Symphony+; their monthly and annual seat prices are not stated.
  • The maximum number of parallel lines depends on the package or the customer’s quote or order form.
  • Koncert defines normal business use by the calling patterns of at least 95% of subscribers on the same plan; it does not publish a numerical domestic-calling allowance for these packages.
  • Appointment-setting, lead-generation, telemarketing, call-center and B2C firms require Koncert’s written pre-approval under its fair-use policy.
  • If separately purchased, Group B international calling is limited to 500 minutes per user per month, pooled across the organization; excess calls may incur charges at applicable rates or prompt a plan change.
  • Koncert says customers can purchase and refresh caller IDs, but does not publish a per-number price on its pricing page.

Bills are one seat, month to month where sold, on the calculator's model (answered calls billed as one minute each on a per-minute meter). Spam protection, pick-up and the toolkit are what each vendor states, not our own tests. Read from each vendor's pages on 2026-10-09.

Questions

Which is cheaper, CloudTalk or Koncert?

At 210 dials a day, one seat on CloudTalk costs $72 a month (Parallel Dialer add-on). Koncert does not publish a price, so its bill cannot be worked out without a quote.

How many lines do CloudTalk and Koncert dial at once?

CloudTalk dials 10 lines at once per rep on Parallel Dialer add-on; Koncert dials 4 lines at once per rep on Symphony, and up to 5 on Symphony+.

Can you pay for CloudTalk or Koncert month to month?

CloudTalk sells month to month or annually; Koncert sets its term in an order form rather than on a public price list.

Do CloudTalk and Koncert have a free trial?

CloudTalk: 14-day free trial of Parallel Calling. Koncert: Free trial for qualified sales teams; Koncert does not publish its length.

Which CRMs do CloudTalk and Koncert connect to?

CloudTalk lists HubSpot, Salesforce, Pipedrive and Zoho CRM. Koncert lists Salesforce, HubSpot, Outreach, SalesLoft and Apollo.io. Both connect to HubSpot and Salesforce.

More comparisons

Every comparison · All 18 dialers in one table

Sources

  1. CloudTalk pricingcloudtalk.io
  2. CloudTalk: parallel dialercloudtalk.io
  3. CloudTalk: 14633971 fair usage policyhelp.cloudtalk.io
  4. CloudTalk: terms and conditionscloudtalk.io
  5. Koncert pricingkoncert.com
  6. Koncert: koncert ai dialerkoncert.com
  7. Koncert: integrationskoncert.com
  8. Koncert: ai parallel dialerkoncert.com

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